Professional Logo Design FAQ

Who Owns the Rights to my Logo?
You do! Sure Logos will provide you with a unique design that you own the rights to!

If I Order a Logo Package from Sure Logos, what will I Receive?
All logo packages come with your final unique logo design sent to you in electronic form via email. You will also receive a CD version, if you have purchased either our Amber or Emerald logo design package. Your final logo design will be provided in JPG, GIF, and PSD, Adobe AI, vector EPS, vector PDF, and TIFF versions, unless you have purchased our Sapphire logo package. Our Sapphire logo design package is provided in Web format only. If you have purchased our Sapphire logo package and would like the other file types, you may purchase them for an additional charge.

For a limited time, you also will receive a free website template! See our order page for details...

What Information Should I Provide Before My Professional Logo Is Designed?
Prior to creating your professional logo design, we ask for the name of your business, what type of organization it is, whether you have some ideas about your custom logo or banner, and what colors are to be included. You may also email or fax any information or ideas to us! If you have a specific design in mind, we ask that you provide to us as much information as possible at the time that you order. If you are open to your new design, that is fine with us as well!

What About My Professional Logo Design Colors?
First, the colors in your logo can have a huge impact on your visitors. "Warm" colors can seem to be more "out front" and "exciting", while "cool" colors tend to be "relaxing" by nature. You need to think about what your logo should convey, when choosing your colors.

Second, because you want your professional logo design to be remembered, keep the actual colors to a minimum. When it comes to logo colors, less is more. Including "black" as a color, a quality logo should have no more than two or three colors as a rule. More colors may be included at your request, however.

Why does Sure Logos Need to Know the Color of your Website Background?
Once your logo design is complete, we save your logo to be optimized for your website, should you have one! We provide the PSD(Adobe Photoshop) version for seemless integration. However, if you are not using a graphics program, you will only be able to use either the JPG or GIF versions of your logo to use for your website.

The GIF versions that we provide are "transparent". However, if the GIF file has be saved using the default setting of white as the website matte, then you will see little white hairs surrounding your logo. Here is an example of a logo using a white matte on a white background...

If you insert this logo file into a webpage using a black background, this is what it looks like...

This is why we need to know the background color prior to the final design! We can save your logo using the color background that you will be using. This is an example of the logo with the correct matte color...

There is no additional charge for saving your GIFs using the color matte that you provide, prior to your order. If you need additional GIF files after your logo is delivered, there may be an additional charge.

Can Sure Logos Duplicate Photos?  
We cannot guarantee that we can recreate your photo exactly... it depends on the situation. Below is an example of what we have done with a photo. Please contact us regarding your particular photo need.

What Is The Normal Logo Turnaround Time?
Logos are usually completed within 3 to 5 business days from the time you place your order, although they may be completed sooner than the standard turnaround time. Needed revisions will also take 3 to 5 business days, if part of your professional logo design package.

Is Rush Logo and Graphic Service Available?
Yes. Our 36 hour Rush service is available for an additional charge. Our rush service is not available with our Emerald Logo Design Package.

How Do I Receive My New Professional Logo Design?
You will receive your new logo via E-Mail with instructions on how to save them to your computer. You must set your email program to accept attachments. Your logo will also be delivered to you on CD, if you have purchased our Amber or Emerald logo package. If not, you may purchase a CD backup of your final logo design.

In What File Format Do I Receive My Logo?
All logo designs are provided as a standard GIF transparent(72dpi/256 index colors) and JPG(150dpi) versions in four sizes each.This is the standard file format for website and Internet applications.

Our Silver, Amber, and Emerald Logo Packages also come with a TIFF (300dpi), Adobe Illustrator AI, vector PDF, vector EPS, and grayscale GIF versions. These file formats are used for offline printing purposes, including business cards, letterhead, brochures, signage, and more! Our vector files are fully scaleable, which means you may reduce or enlarge the size of these versions without any pixelation!

What is the Sure Logos Revision Policy?
Our professional logo designs and graphics are designed with thought and detail, based on the information that you provide. Unlimited alterations are part of our Amber and Emerald logo design packages!

If you have purchased either our Sapphire or Silver logo design packages, any changes, additions, or revisions after design delivery will be an additional charge. Sure Logos will provide a URL for customers who request changes, additions, or revisions. Revision charges are as follows...

If you have previously ordered a logo from Sure Logos, and you would like to order a revision, you may order your revision at revisions.shtml To avoid additional charges, you may contact us to see whether we have started design work on your logo. This helps to keep costs to a minimum. We also send your logo via E-Mail, which also helps keep costs down.

May I upgrade my Sapphire Logo Package?
Yes! You may upgrade your Sapphire logo package to our Silver logo package by clicking here!

What If I Lose My Logo?
Our logo customers receive LIFETIME backup service for their purchase. If at anytime you lose your logo, we will E-Mail a copy to you for life!

Great! How do I Get Started?
Click HERE to order your new logo design!

Does Sure Logos Design Other Graphics?
Yes! We design banners and non-Flash graphics for just about any need. We can also modify or create website templates to suit any online business or organization. Please contact us for availability and prices of your special design project!